mikkel svane twitter
As you guys know, there's a lengthy process to get FedRAMP-certified. And that works for five minutes, and then everybody gets angry about the wait times. And of course, that is a trend, of course. Mikkel Svane appreciates diversity, and likely savors the knowledge that his company’s headquarters used to be a place of peace and meditation.When he still lived in Denmark, Mikkel Svane served in the military for some time. There's a lot of messaging happening in the world of customer engagement right now, and we are powering a lot of that. So we continue to run our business with extreme discipline and with prudence. Sounds like my video is off a little bit. We did that earlier on with, like, email, like everything online, how we did it in gaming, how we did it for review sites, how we did it for YouTube comments and all these things. But of course, we have big plans for that too in the future. He actually ended up bragging that he coded Zendesk’s billing system “in a four-day, LSD-induced stupor” – which he later regretted admitting.Mikkel Svane occasionally measures success by whether you are working in your garage, or if it is taken up by a brand-new Tesla. He has driven the vision, culture, and growth of the company since it was founded in 2007. It was a little bit of both. We continue to invest for the long-term. The company was started in a loft located in Copenhagen, Denmark. And your sales and marketing headcount ramped aggressively last year. Would love to hear how your customers are sort of consuming the Explore product. And we've hired two leaders, one in APAC and one in EMEA, sales leaders. And then, as I said, like, it is the mid-sized businesses where we've seen most of the kind of like businesses struggling and seen the kind of the largest contractions. Hi, everyone, and welcome to our earnings call. So those are the type of companies that aren't making investments today, but will as travel returns, for example.Hey, guys. I mean just -- it's also a segment where there's a lot of businesses that really -- where maybe the most businesses have to -- like have to kind of pull back a little bit. So we feel really good about that.Obviously, in some of our larger deals, I think there's a bit more conservatism, which was reflected in our guide.
And this is where it's important to kind of stay very, very close to your customers.Like the businesses today that are not ruthlessly transparent, responsive and empowering to their customers are just like they are hurting tremendously, because that is what we expect as we sit here in front of our computer dealing with businesses. So it's -- I think we're at a point right now where it's most, like, theories. Clearly, doing right by the customer is still a part of the message.But is there -- as we think about how that might look as we hopefully come out of what we're dealing with at some point and business starts to get more normal, the economy starts to get more normal, how much of -- have you managed to sort of preserve in RPO even if you haven't been able to preserve it in billings and deferred revenue? In 2013, at the 7th Annual Crunchies Awards, Svane and Zendesk received the “Sexiest Enterprise Startup Award”. Or is it attach of more products like Explore and Conversations?So I think for the larger customers, we've seen them be a little less, like, we've seen them be more predictable in how they use and acquire products, especially their usage and expansion and contraction rates are more in accordance with historical levels. And it's -- I think it's a little bit hard to put a finger on exactly like -- because I think there's many different things driving that. Zendesk, Inc. (NYSE:ZEN) Q2 2020 Results Conference Call July 30, 2020 5:00 PM ET Company Participants Marc Cabi - VP, Strategy & Head, IR Mikkel Svane - … I'm going to unmute Kirk Materne, who has our first question for today.Okay.
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