open source help desk and asset management software
The software works ina number of ways. UserResponse has a simple and intuitive interface that organizes functions and features into upper tabs and side buttons visible and accessible in just one screen including: Hot Topics, Knowledge Base, Ticket Submission, Notifications, Employee and Customer Profile and other key functions. Service Cloud Einstein Lightning console features a Lightning console that contains all the information your agents need to offer quality service. Hiver monitors emails for collision detection letting you get notified when someone else is replying to an email in a shared mailbox or to an email shared with you using shared labels. Tickets are automatically created from emails sent to the support team inbox. Run by Darkdata Analytics Inc. All rights reserved.
Freshservice uses a modern and intuitive UI that requires minimal to no training and is also customizable to IT and non-IT needs. Lots of perks for no cash? New tickets can be posted, edited and replied to. Custom lists and forms can be added to tickets to enable clients in making choice and can also be customized to suit the business needs. For facilities and institutes like schools and charities who want better control over their IT assets, these would be perfect.This article looks at three highly rated free IT asset management software options. Launched in 2003, GLPI is one of the best open source IT asset management software with a dashboard that helps small and medium enterprises track manage their hardware and software assets.
It allows for all of the company’s support needs to be organized from one location. Panels are well customized for users and administrators to suit their role…eTicket is a Help Desk solution using a PHP-based elecronic support for receiving tickets through emails and web forms, which is ideal and compatible with any website.OTRS is a service management suite that includes help desk ticketing, customer management, reporting and self-service tools. 4. Benefit from built-in knowledge base, IT change control, SLA alerting, performance reporting, customer surveys, and more. Faveo offers a help desk and a service desk. A simple, web based IT Service Management tool. Service Cloud Einstein also features a customer self-service portal where customers can look-up information and frequently asked questions to get answers they need quickly, anytime and…• Lighting Personal – $75/user/month (billed annually)Service Cloud Einstein is customer service software that delivers more intelligent, personalized customer support and Helpdesk.Vision help desk ticketing system supports multi-Channel communication letting you convert emails, phone calls, social media chats, and web requests into tickets, and keep them organized in a centralized place where they are categorized and assigned to the right staff agent in your organization. It even allows for a ticket to be worked by multi-departments. It features a multi-channel inbox that can send and receive communication from e-mail, social media and sms. The platform can be used to track bugs and manage defects in software. Its main features include a Help Desk, IT Asset Management, and tools for analyzing IT performance.
Faveo has been integrated with multiple platforms and new features being added each month like dashboard reports, ticketing management, SLA Management, knowledge base, internal notes and ticket overdue. Tags enable you to categorize conversations, monitor trends and trigger Workflows.
Intercom lets you help customers and manage support requests personally or as a team via in-app or website chat, email, and social - all in one place. See the full list of
It also supports POP3 login. Having a centralized view of the various business sections in reporting and analytics also allows the managers and executives to form well-considered and data-driven strategies and business decisions. There are free Apps to download for iPhone and…• Get up and running quickly with a helpdesk tailored to meet your needsFreshdesk is a support teams software that allows companies to work on solutions faster.HelpSpot is a ticket management system that provides every needed feature without surplus unnecessary things you don’t need.
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