zendesk dashboard templates
The workaround is to copy your most complex dashboard, and then manually (and painfully possibly) recreate the other related dashboards. Filter, drill down, and scroll around our interactive dashboard examples.
* BIME currently adds " copy" to each tab and query name, even though it's not needed since these new queries (and tabs) are within new connections (and dashboards). It is a snapshot of what you entered in TravelContact.
I would love to be able to templatize some of my dashboards. Our connectors The easy-to-use interface and interactive drill-ins surface valuable insights that our own customers ask for most.Mix Excel and Salesforce data with the rest of your marketing and business data. Create custom metrics, reports, and dashboards, and even perform data joinsâwithout SQL.
With key stats, such as % of calls abandoned, the TSF of a group and a historical account of the busy hours of the day - all at a glance - these can be pretty powerful.In this article, we will show you how to quickly make use of these templates, as well as give you some examples of the types of insights they will deliver.If you wish to utilize the above templates, here are a few simple steps to follow:Call Distribution - Call counts of who answered the calls and/or other call actionsCount - All Calls by Hour - shows which hours of the day are the busiestCall Count by Exit Reason - shows you why the calls left the hunt group queue• Current Max Wait - The maximum time any caller has been waiting in Queue• Agent Activity Timeline - shows a timeline of the activities of the agents of a workgroup• Agent Status - current statuses of the agents of the group• TSF - Percentage of calls answered within your service level• Count of ACD In Calls • Count of Calls in Queue • Count of Agents Logged In • Count of Agents Available • Count of Agents on an ACD calls • Count of Agents in Wrap • Count of Agents Idle • Count of Agents in Release• Count of Queued Calls today • Count of ACD In Calls today • Agent Talk Time today • Agent Time in Release today • Agent Activity Timeline - shows a timeline of the activities of the agents of a workgroupNavigate to the Edit Dashboards Page in the SidebarClick the New Tab Button to open a Create New Tab windowWithin the Create New Tab window, Create tab from template; Choose the desired template and configurations.Call Distribution - Call counts of who answered the calls and/or other call actionsCount - All Calls by Hour - shows which hours of the day are the busiestCall Count by Exit Reason - shows you why the calls left the hunt group queue• Current Max Wait - The maximum time any caller has been waiting in Queue• Agent Activity Timeline - shows a timeline of the activities of the agents of a workgroup• Agent Status - current statuses of the agents of the group• TSF - Percentage of calls answered within your service level• Count of ACD In Calls • Count of Calls in Queue • Count of Agents Logged In • Count of Agents Available • Count of Agents on an ACD calls • Count of Agents in Wrap • Count of Agents Idle • Count of Agents in Release• Count of Queued Calls today • Count of ACD In Calls today • Agent Talk Time today • Agent Time in Release today • Agent Activity Timeline - shows a timeline of the activities of the agents of a workgroupthree dots to the far right of your Dashboard tabs Within the Create Dashboard popup, choose the desired template and configurations.
A Zendesk KPI is a transparent performance indicator that can be used to reliably monitor the quality of a company's customer service department and processes. Then, we built them into charts, organized them into visually stimulating arrangements, and made them into easily accessible Dashboard Templates for you!These pre-designed, ready to deploy templates mix strategic and tactical perspectives that allow you and the team to focus on the vital metrics for your organization to deliver excellent and efficient customer engagements!
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